1. Pricing & Minimum Order
Q1: What is your MOQ (Minimum Order Quantity)?
It depends on the product. For stock bottles/jars, MOQ is typically 500 pcs. For custom molding (new design), MOQ starts at 10,000-30,000 pcs depending on complexity.
Q2: Can I get a sample before placing a bulk order?
Yes. Samples are available from stock. We charge a small sample fee (refundable on bulk order) plus shipping cost. Custom samples take 7-15 days to produce.
Q3: How quickly will I receive a quotation?
Within 1day during business days (Monday-Friday, 9am-6pm GMT+8). For urgent requests, contact us on WhatsApp directly.

2. Customization & Molds
Q4: Do you offer custom logo printing?
Yes. We support silk screen printing, decal, spray coating, and hot stamping. Send us your artwork (AI/PDF/CDR format) and we will confirm feasibility and cost.
Q5: How much does a new mold cost?
It  depends on size, complexity, and cavity count. The mold becomes your property, and the cost is amortized into the unit price for large orders.
Q6: Can I use my own mold or an existing mold?
Absolutely. If you already have a mold, send us the drawings and we will check compatibility with our machines. We also have over 500 stock molds available at no extra charge.

3. Lead Time & Delivery
Q7: What is your typical production lead time?
Stock products: 7-15 days after deposit
Custom molds + production: 30-45 days
Urgent orders: We can expedite to 15-20 days (additional fee applies)
Q8: What shipping methods do you offer?
We offer sea freight (FOB/CIF), air freight, and express delivery (DHL/FedEx/UPS). Sea freight is most economical for large orders. Small samples can be sent by express (3-7 days).
Q9: Do you ship worldwide?
Yes. We export to North America, Europe, Australia, Southeast Asia, Middle East, and South America. We work with reliable freight forwarders and can ship to any port.

4. Quality & Certifications
Q10: Are your products certified?
Yes. Our Product comply with FDA, LFGB, REACH, ISO9001, and BSCI certifications. We will send free samples for testing at your requests, Food-grade and cosmetic-grade glass available.
Q11: How do you ensure quality?
Every production batch goes through 3 inspections: in-process inspection (100% machine vision), workers on line inspection by eyes, and final random sampling before packing. We provide quality inspection reports with each shipment.
Q12: What if I receive defective products?
Our defect rate is under 0.5% . If you receive damaged or defective items, please provide photos/videos within 7 days of receipt. We will replace them free of charge or issue a credit for your next order.

5. Payment & Business Terms
Q13: What payment terms do you accept?
Standard terms: 30% deposit by T/T (wire transfer), 70% balance against copy of Bill of Lading. For small orders under $5,000, we accept PayPal, Western Union, or 100% upfront.
Q14: Do you offer OEM/private label service?
Yes. We provide full OEM service including custom glass color, custom mold, custom logo, custom packaging (individual boxes, labels, cartons), and even drop-shipping if needed.
Q15: Can I visit your factory?
Yes, you are very welcome. Please contact us in advance to arrange a tour.

Need help?

Contact us at Charlotte@hxdtpackaging.com for further info.